الگوی شایستگیهای مدیران اقتصادی سازمان تامین اجتماعی نیروهای مسلح
الموضوعات : روش های نوین آموزش وتوسعه منابع انسانیامین پاشایی هولاسو 1 , سیدمجید ابن الرضا 2
1 - استادیار، مدیریت صنعتی، مجتمع دانشگاهی مدیریت و مهندسی صنایع، دانشگاه صنعتی مالک اشتر، تهران، ایران.
2 - استادیار، مدیریت صنعتی، مجتمع دانشگاهی مدیریت و مهندسی صنایع، دانشگاه صنعتی مالک اشتر، تهران، ایران.
الکلمات المفتاحية: شایستگیهای مدیریتی, مدیران اقتصادی, تحلیل مضمون, سازمان تأمین اجتماعی نیروهای مسلح (ساتا).,
ملخص المقالة :
شایستگیهای مدیران اقتصادی سازمان تأمین اجتماعی نیروهای مسلح (ساتا) مجموعهای از مهارتها و دانشهایی است که برای درک بهتر نیازهای مالی و اقتصادی بازنشستگان و کارکنان و ارائه خدمات مؤثر طراحی شده است. پژوهش حاضر با هدف ارائه مدلی جامع برای شایستگیهای مدیران اقتصادی ساتا انجام شده و تغییرات محیطهای کاری و اهمیت شایستگیهای مدیریتی را مدنظر قرار داده است. ابتدا مبانی نظری بررسی و سپس دادههای کیفی از مصاحبههای نیمهساختاریافته با 25 نفر از مدیرانارشد ساتا که از طریق روش نمونهگیری هدفمند انتخاب شدند، جمعآوری شد. در این فرآیند 968 مضمون پایه، 43 مضمون سازماندهنده و 17 مضمون فراگیر استخراج شد و در چهار بُعد اصلی دستهبندی شدند. نتایج تحلیل نشان داد شایستگیهای مدیریتی در حوزه اقتصادی ساتا شامل چهار دسته اصلی 1. شایستگیهای راهبردی و تصمیمگیری کلان شامل: (مدیریت استراتژیک و برنامهریزی، مهارت تحلیل و پیشبینی اقتصادی، مدیریت و تحلیل دادههای کلان اقتصادی، مدیریت تغییرات و تحولات اقتصادی و مدیریت بحرانهای اقتصادی)؛ 2. شایستگیهای مالی و اقتصادی شامل: (مدیریت مالی و بودجهریزی، مدیریت سرمایهگذاری، مدیریت منابع و تأمین مالی، مدیریت پروژههای اقتصادی، مدیریت روابط مالی و اقتصادی و مدیریت و بهبود فرآیندهای اقتصادی)؛ 3. شایستگیهای ارتباطی و بینسازمانی شامل: (مدیریت روابط با نهادهای نظارتی و قانونی، مدیریت روابط بینالمللی و تجارت خارجی و مدیریت ارتباطات اقتصادی و مالی)؛ 4. شایستگیهای منابع انسانی و فرهنگی شامل: (مدیریت منابع انسانی، مدیریت فرهنگ سازمانی و تعهد به اصول اخلاقی و مدیریت رضایت مشتری) است.
Alrawad, M., Lutfi, A., Almajali, D. A., Alshirah, M. H., Al-Khasawneh, A. L., & Al-Janini, M. (2023). Examining the influence of managerial competencies on organizational performance: A study in the Jordanian banking sector. International Journal of Professional Business Review, 8(2), e01068.
Alserhan, H.F.; Al Shbail, M.O (2020). The role of organizational commitment in the relationship between human resources management practices and competitive advantage, Jordanian private universities. J. Grow. Sci. 10, 3757–3766.
Alshirah, M. H., Alrawad, M., Lutfi, A., Almajali, D. A., & Al-Khasawneh, A. L. (2023). The relationship between managerial competencies and organizational performance in the Jordanian banking sector. Management Science Letters, 13(1), 45-58.
Altay Hastuti, Nureddin; Nebati Mehmood, Bülent; Tezcan Kraus, Engin (2023). Analysis of Managerial Competencies and Performance of State Corporations in Antalya, Turkey. Journal of Human Resource & Leadership, 7(4), 11-20. https://doi.org/10.53819/81018102t5217.
Armstrong, M., & Taylor, S. (2020). Armstrong’s Handbook of Human Resource Management Practice (15th ed.). Kogan Page.
Babayayi, U. A., Zubairu, M., & Badara, A. M. (2021). Impact of Entrepreneurial Competencies on the Performance of Small and Medium Sized Enterprises in North-East Region of Japan. Gusau International Journal of Management and Social Sciences, 4(3), 19-19.
Bartoli, A., & Blatrix, C. (2015). Management Dans Les Organisations Publiques - 4e Edition: Defis Et Logiques D’Action. Dunod.
Birknerová, Zuzana; Uher, Ivan (2022). Assessment of Management Competencies According to Coherence with Managers’ Personalities, Personalities. Sustainability 2022, 14, 170. https://doi.org/10.3390/su14010170.
Bolton, R., Parasuraman, A., Hoefnagels, A., Migchels, N., Kabadayi, S., Gruber, T., ... & Solnet, D. (1999). Understanding Generation Y and their use of social media: A review and research agenda. Journal of Service Management, 24(3), 245-267.
Boyatzis, R.E. Managerial and leadership competencies: A behavioral approach to emotional, social and cognitive intelligence. Vis. J. Bus. Perspect. 2011, 15, 91–100.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101.
Brown, L; George, B; Mehaffey-Kultgen, C (218). The development of a competency model and its implementation in a power utility cooperative: an action research study. Ind Commer Train. 50 (3):123-35. doi: 10.1108/ict-11-2017-0087.
Comer, L. B., & Drollinger, T. (2013). Active empathetic listening and selling success: a conceptual framework. Journal of Personal Selling and Sales Management, 19(1), 15–29.
Czaja, J. (2019). What Does Managerial Competencies Mean? Career Trend.
Dehghani Poodeh, Hussein; Pashaei Holasoo, Amin (2020). Designing the Commanding Model of Shahid Ghasem Suleimani, Scientific Journal of Islamic Management, 2 (28), 13- 37. [In persian].
Dehghanpour Farashah, Alireza; Pourezzat, Ali Asghar; Dehghanpour Farashah, Afsaneh (2023). Designing a Competency Model for Plan and Budget Organization’s Managers. Journal of Research in Human Resources Management, 15(1), 121-153. [In persian].
Dubois, D. D., & Rothwell, W. J. (2004). Competency-based human resource management. HRD Press.
Ejikeme Emmanuel, Isichei; Rikwentishe, Rimamnde; Friday
Attayi, Igbatigbi (2023). Managerial competencies and small business venture
performance: an emerging economies perspective, Journal of Enterprise and Development (JED) Vol. 5, No. 1, pp: 1 – 14. [In persian].
Ganji, Mazaher; Dalvi, Mohammad Reza; Shirvani, Alireza (2022). Management competencies: A model for introducing the competence of senior managers of medical sciences universities, Journal of Multidisciplinary Care (JMDC), 11(3):143-148, doi: 10.34172/jmdc.2022.1136.
Gibson, J.L.; Ivancevich, J.; Donnelly, J (2002). Organizations: Behavior, Structure, Processes. MN; McGraw-Hill Education (ISE Editions): New York, NY, USA.
Goleman, D., Boyatzis, R., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Review Press.
Kayes, D. C., Kayes, A. B., & Yamazaki, Y. (2015). Essential competencies for cross‐cultural knowledge absorption. Journal of Managerial Psychology, 20(7), 578–589.
Khomideh, Kh., Rangriz, H., Khastar, H., & Kheirandish, M. (2022). Redesign the model of selection and appointment of managers of the social security organization based on competency models with a data-based approach. Journal of Psychological Science, 21(118), 1943-1956.
McClelland, D.C. (1973). Testing for competence rather than for intelligence. American Psychologist, Vol 28, Pp: 1–14.
Modrak, D. K. (1979). Forms and compounds. In Aristotle's Theory of Language and Meaning (pp. 35-64). Cambridge University Press.
Pashaei Houlaso, Amin (2022). Designing a competency model for managers of the Ministry of Defense and Armed Forces Support, Scientific Quarterly journal of Defense Strategy, Volume 20, Issue 78 - Serial Number 78, pp 75 – 106. [In persian].
Pashaei Houlaso, Amin (2024). Strategic Human Resource Management (Presenting a Model for Evaluating the Competencies of Socio-Economic Managers of the Armed Forces Social Security Organization), Project, Tehran: Armed Forces Social Security Organization – Strategic Studies Center. (In persian)
Pearce, B; Robinson, M (2015). Personality and social networks in organizations: A review and future directions. Journal Organ. Behav. 37 (Suppl. S1), S107–S121.
Psico-Smart. (2024). The future of managerial competency evaluation: Trends and predictions for 2024 and beyond. Retrieved from https://psico-smart.com/en/blogs/blog-the-future-of-managerial-competency-evaluation-trends-and-predictions-for-2024-and-beyond-180613
Rahmani, M; Hashemi, SA; Bagheri, M (2019). Explaining the competency model of managers based on entrepreneurial behavior and organizational trust of managers. Quarterly Journal of Educational Leadership and Administration of Islamic Azad University, Garmsar Branch;13(2): 28 – 111.
ResearchGate. (2017). Managerial competencies and impact on management levels. Retrieved from https://www.researchgate.net/publication/320537333_MANAGERIAL_COMPETENCIES_AND_IMPACT_ON_MANAGEMENT_LEVELS
ResearchGate. (2021). Transformation of managerial competencies within the context of global challenges. Retrieved from https://www.researchgate.net/publication/348301950_Transformation_of_Managerial_Competencies_within_the_Context_of_Global_Challenges
Sedyastuti, K., Suwarni, E., Rahadi, D. R., & Handayani, M. A. (2021). Human Resources Competency at Micro, Small and Medium Enterprises in Palembang Songket Industry. In 2nd Annual Conference on Social Science and Humanities; pp. 248-251. Atlantis Press. https://doi.org/10.2991/assehr.k.210413.057.
Seyyed Majid Ebnelreza, Pashaei Goulaso, Amin (2024). Service Under the Shadow of Honor: The Management Model of the Armed Forces Social Security Organization, First Edition, Tehran: Defense Industries Educational and Research Institute. (In persian)
Shum, C; Gatling, A; Shoemaker, S (2018). A model of hospitality leadership competency for frontline and director-level managers: which competencies matter more? Int J Hosp Manag, pp: 57 – 74. doi: 10.1016/j.ijhm.2018.03.002.
Sims, R. R. (2020). Managing Organizational Behavior. Praeger.
Springer. (2025). Constructing clarity in managerial competence: Seven primitives for future research. Management Review Quarterly. https://doi.org/10.1007/s11301-025-00501-z
The Human Capital Hub. (2024, October 23). Managerial competencies: Everything you need to know. Retrieved from https://www.thehumancapitalhub.com/articles/managerial-competencies-everything-you-need-to-know
Tigre, P., Henriques, R., & Curado, C. (2023). Digital transformation and dynamic capabilities: A systematic literature review. Technological Forecasting and Social Change, 188, 122278.
Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: Is organizational learning a missing link? Strategic Management Journal, 24(8), 745–761.
Tolochek, Vladimir A; Mashkova, Anna S (2020). the phenomenon of “competence”: assessment of the competencies of managers (factors of preference), Bulletin of Moscow University. Series 14. Psychology. 2021. No. 1. pp. 57–78. doi: 10.11621/vsp.2021.01.03.
Tran, S.K (2017). Google: A reflection of culture, leader, and management. Int. J. Corp. Soc. Responsib, vol 2, 1–4.
Triana, M.C.; Gu, P.; Chapa, O.; Richard, O.; Colella, A (2021). Sixty years of discrimination and diversity research in human resource management: A review with suggestions for future research directions. Hum. Resour. Manag. 60, 145–204.
Wu, J. L; Yang, M.N (2006). Competency and measured performance outcomes. Journal of Workplace Learning, 10(5), 219–231.
Zia, N. U. (2020). Knowledge-oriented leadership, knowledge management behaviour and innovation performance in project-based SMEs. The moderating role of goal orientations. Journal of Knowledge Management, 24(8), 1819-1839. https://doi.org/10.1108/JKM-02-2020-0127.
