نقش آفرینی عوامل سازمانی بر رفتار خرید مصرف کننده در شبکه¬های اجتماعی
الموضوعات :
زهره دهدشتی شاهرخ
1
(دانشیار)
میترا دانش پرور
2
(استادیار)
وحید ناصحی فر
3
(دانشیار دانشگاه علامه طباطبائی)
وحید خاشعی
4
(دانشیار دانشگاه علامه طباطبائی )
الکلمات المفتاحية: شبکه¬های اجتماعی, رفتار خرید مصرف کننده, صنعت پوشاک, عوامل سازمانی.,
ملخص المقالة :
صنعت پوشاک در سالهای اخیر با رشد زیادی در شبکه های اجتماعی روبه رو بوده است. عوامل زیادی بر خرید پوشاک از شبکه های اجتماعی مؤثر هستند که یکی از این عوامل مهم و تأثیرگذار، عوامل سازمانی است. از این رو، هدف این پژوهش، بررسی عوامل سازمانی مؤثر بر مصرف کننده در خرید از طریق شبکه های اجتماعی است. در انجام این تحقیق از روش ترکیبی استفاده شده است. در بخش کیفی با بررسی ادبیات و مصاحبه با فروشندگان فعال در شبکه های اجتماعی متونی تهیه و کدگذاری گردید، مؤلفه ها در چهار مقوله نهایی دسته بندی و در قالب مدل اولیه ارائه شدند. در بخش کمی، بر اساس مدل اولیه، پرسشنامه ای تدوین و در اختیار 385 نفر از خریداران پوشاک در شبکه های قرار گرفت و برای تحلیل داده ها از روش معادلات ساختاری و برای بررسی نقش میانجی از آزمون سوبل استفاده شد. این پژوهش تأثیر مستقل و ترکیبی متغیرهای سازمانی مؤثر بر اعتماد افراد در خرید پوشاک از طریق شبکه های اجتماعی را مورد بررسی قرار داده است. نتایج بدست آمده نشان داد کیفیت اطلاعات، امنیت معامله، شهرت شرکت و مکان شرکت تأثیر معنی داری بر اعتماد افراد، خرید پوشاک از طریق شبکه های اجتماعی، تبلیغات توصیه ای و وفاداری آنها دارد.
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