@article{
  author = {Abasi, Reza, ghiasi, samane, safari, saeed},
  title = {Proposing a Framework for Modifying and Improving Processes Using the Combination of QFD Approach and Multi-criteria Decision Making Based on BPMN.2 Standard},
  journal = {Modiriat-e- farda},
  year = {2020},
  volume = {19},
  issue = {64},
  pages = {53-72},
  doi = {},
  url = {https://rimag.ir/fa/Article/26317}
}